Recovery Guides: step-by-step DiskPatch operations:
Creating a Disk Health report.
got problems with your disks or partitions and you have no idea what to
(make sure you also read "creating
a support analysis log file")
read errors, inaccessible partitions, slow disk reading
a disk health report and post it in our forum (or check it yourself if
you know what you're doing)
|Why do we need to do this?
Creating a support analysis log
will help us understand what the damage to your partitions (if any) may
be, but the support analysis log mainly checks for logical damage; that
is damage that exists in the structures on the disk that maintain your
data (partitions). If the support analysis log reveals physical problems
with your hard disk, or if you have any other reason to believe that the
disk itself is failing, you should create a disk health report. This
report is created by a separate tool that uses S.M.A.R.T. technology to determine the disk's physical health. The report is saved
to a text file so you can read it later.
If you request support and attach a support analysis log file, it might
be nice to also include the disk health report if needed (that is, if
you suspect the disk is having physical problems). If you have no idea,
just include the report; we can never have too much information.
posting a request for support you should always include the support
to see what we need before we can help you.
|Things you need to know before we
- In the world of disks and data
recovery we start counting disks at 0 (zero). So the first disk is 'disk
0', the second disk is 'disk 1', etc.
- If you use the bootable CD/DVD
you will need to find a target location for the files that DiskPatch
creates when it's running; they can't be saved to the CD/DVD. You
will either need a FAT formatted partition somewhere that can hold
the files, or you can use a FAT formatted USB stick/key or USB disk
to receive the files (read more here
on how to prepare a USB key). DiskPatch will ask you where to save the files
if the files can not be saved to the current location.
- Use the cursor keys to navigate
the menus, use the <Enter> key to select an option, use the
key to abort or leave a menu.
- Asking for our advice by use of
the support analysis report/disk health report and the forum is free of charge.
- You can use the DiskPatch trial
version to create the disk health report; registration is
not required to use the trial version and create the report.
In fact, you should probably hold off registering DiskPatch until
you're reasonably sure that DiskPatch can help you: that's why we've
created the trial version. Try first, and if it all works to your
satisfaction, then buy it.
Here we go:
|Start the computer from the disk that you created using the Bootable Media builder.
You can read more about creating the disk here.
You'll be presented with the following screen:
|In this screen select "Create a
If the current location can not be used to save the report, you will be
asked to select another location for the files. If you have nowhere to
put the files, read this to help
you fix this.
The S.M.A.R.T. disk checker will start and create a report:
|A status screen is displayed as the
disks are checked and the report is saved. This might take some time, be
patient. When the scan has finished you will be returned to the menu.
You can now copy the report from the diskette (or USB key) and attach it to your
support request. Simply open the report in a text
editor (such as notepad), copy everything to the clipboard, and insert
everything in the forum posting. Or attach the file to your support
The report (called REPORT.TXT) can be found in the DPFILES folder on the
media that was selected to receive files.