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First of all, thank you for choosing, trying and using DiskPatch.
We understand that getting started with disk or data recovery may seem daunting
at first; apart from dealing with the data loss situation (and the stress
involved) you need to get acquainted with a new tool and some new terminology.
Don't let this scare you!
Yes, data recovery can be a complicated process but we have made every effort to
guide you through as easily as possible. One of the key factors in this is our
support forum which allows us to communicate with you quickly and efficiently.
Also, DiskPatch is capable of creating a 'Support Analysis log
file' that gives us a
lot of the information we need to get you on your way to a speedy recovery.
This manual contains a lot of information and we understand that it's not really
easy to work through some of the material, especially if you are new to data
recovery. That coupled with the fact that you're probably in a situation where
you need help quickly makes reading the entire manual a huge task. So don't.
There are some bits that you should read before you get going (these will be
listed a little further down) but the manual is structured in a task oriented
fashion, so you can read the necessary part when having to perform a certain
task. You can use the walkthroughs to guide you through the repair operations.
And remember that you can always contact us and request support for whatever it
is you're doing, free of charge.
Getting started:
- Step one is to stay calm. Seriously now, don't panic.
You'll make mistakes that may cost you dearly if you decide to go in all
stressed out. Take it easy and things will go much smoother. Your data isn't
going anywhere so take the time to prepare and do it right the first time.
- The 'getting started' section of the
manual will explain what DiskPatch is, does, how to install, and what's
where in the menus. More or less required reading, but if you're pressed for
time you should at least read about installation
and starting up DiskPatch.
- Use the quickstart
table to find out how to get started on fixing the problem.
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If you REALLY need to get going without wanting to read the manual, use the recovery
guides (tutorials), they'll guide you through a number of repair
operations using screenshots and a minimum of text. You can also use the
guides (tutorials) as a reference when performing repairs.
No idea what to do and where to go from here?
Don't worry,
follow these 3 steps to get started:
- If you haven't already, download and install the Trial
version, get it from here
- Create the support
analysis log
- Create an account in our support
forum and post your log, along with a description of the
situation and of the problem
We'll take a look and give you advice on how to proceed.
You can, at any time, post questions or support requests in our support
forum, regarding trial and full versions of our software.
Downloading and using the DiskPatch
Trial version,
posting the log file and asking for our recommendations is all free of charge.
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If you wish to contact us, read this
to find out how to proceed.
The support forum can be found here.
The main support web page can be found here.
The FAQ index can be found here.
Until you know exactly what you're dealing with:
- DO NOT run 'chkdsk' or 'scandisk' or any other partition repair utility
- DO NOT use the Windows recovery console commands 'fixmbr' or
'fixboot'
- DO NOT attempt to recreate a deleted partition with 'Fdisk'
or 'Disk Management'
- DO NOT change the contents of the disk or partition that needs to be recovered
Want to get going? How to determine where to begin
Read installation and starting
up DiskPatch. Then check the following quickstart table to determine where
to start.
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