Contacting DIY DataRecovery Technical Support

The preferred way to contact DIY DataRecovery is through the online support forum. The forum allows all messages related to one specific issue to be threaded. This way, it is easier for you and for us to keep track of problems, symptoms and interventions. Read all about how to contact us in this contact information FAQ item.

The DiskPatch log file

DiskPatch creates a log file every time the program is started. If DiskPatch encounters an existing log file during startup, this file will be renamed and a new file will be created. The log files are renamed to "dp.lo?" where ? is 1 through 5, 5 being the oldest log file. All the DiskPatch files are saved to the folder DPFILES. This folder is located in the directory that DiskPatch is started from, usually the root of the boot diskette. The log file can be found in the DPFILES folder, and the most current log file is named DP.LOG. You should always include this log file when posting a support request in the DIY DataRecovery forum. DIY DataRecovery Support needs this log file to analyze your problem and make the appropriate suggestions.

If you have not yet performed any DiskPatch actions but wish to ask a question that relates to data recovery, you must create a DiskPatch Support Analysis log file and include this in your support request. Also, DIY DataRecovery support may ask you to create a Support Analysis log file to facilitate repairs.
Read this walkthrough to learn how to create the support analysis log.

The Support Analysis log contains information about the disk layout (partition tables), the boot sectors of individual partitions and all components that DiskPatch found during the disk scan.