DiskPatch Support Request

[PeterDGardner]

Problem disk: Western Digital WD 2500JS external USB drive (250GB).
Fault symptoms:  Windows XP on laptop and on PC give same symptoms: drive letter allocated but  attempting to read in windows Explorer results in the error message: ‘The file or directory is corrupted or unreadable.’ Right clicking on the drive letter opens the Properties box which shows the file system as ‘RAW’ and the Volumes tab contains no data.

The problem resulted from my PC freezing whilst copying large files to the Western Digital drive.

I have run DiskPatch support analysis and the log file contents are pasted below. Please let me know if DiskPatch will be able to restore access to the data on the disk if I purchase it?

My Windows XP Home Edition on both my laptop and PC is version: 5.1 (Build 2600.xpsp_sp3_gdr.101209-1647 : Service Pack 3)



.../000:44/LOG> ### LOG START ###
.../000:44/LOG> DISKPATCH 3.5.300
.../000:44/LOG> (C) 2000-2009 DIY DataRecovery
.../000:44/LOG> Contact info: http://HTTP://www.DIYDataRecovery.nl
.../000:44/LOG> MemFree: 73Kb
.../000:44/LOG> CommandLineParms:
.../000:44/LOG> LogDate: 03-17-2011
.../000:44/CFG> FilePath="C:DPFILES\"
.../000:44/CFG> ReadRetries="32"
.../000:44/CFG> WriteRetries="32"
.../000:44/CFG> MaxReadErrors="32"
.../000:44/CFG> MaxWriteErrors="1"
.../000:44/CFG> LogEachReadError="1"
.../000:44/CFG> ReadDelay="0"
.../000:44/CFG> VfyFixedBadSect="1"
.../000:44/CFG> CleanAfterDOD="1"
.../000:44/CFG> DiskReset="1"
.../000:44/CFG> SectorSkip="1024"
.../000:44/CFG> AutoSaveState="1"
.../000:44/CFG> DumpFoundSectors="0"
.../000:44/CFG> FixFats="1"
.../000:44/CFG> MaxFatScan="51200"
.../000:44/CFG> MaxDataColEntries="256"
.../000:44/CFG> IgnoreF8FF="0"
.../000:44/CFG> DownSizeExt="1"
.../000:44/CFG> ScanSignature="55AA"
.../000:44/CFG> Rebuild="00"
.../000:44/13H> Ext13H installed test requested
.../000:44/13H> Disk found at 128
.../000:44/13H> Ext13H version: EDD-3.0
.../000:44/13H> Ext13H Support: Extended disk access functions
.../000:44/13H> Ext13H Support: Enhanced disk drive functions
.../000:44/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:44/13H> Drive Interface Info:
.../000:44/13H> Disk 128 X13H data : 16383/16/63 117304992/512
.../000:44/13H> Disk found at 129
.../000:44/13H> Ext13H version: EDD-3.0
.../000:44/13H> Ext13H Support: Extended disk access functions
.../000:44/13H> Ext13H Support: Removable drive controller functions
.../000:44/13H> Ext13H Support: Enhanced disk drive functions
.../000:44/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:44/13H> Ext13H Flags: Cylinder/head/sector info is valid
.../000:44/13H> Drive Interface Info:
.../000:44/13H> Disk 129 X13H data : 481/32/16 246272/512
.../000:44/13H> Disk found at 130
.../000:44/13H> Ext13H version: EDD-3.0
.../000:44/13H> Ext13H Support: Extended disk access functions
.../000:44/13H> Ext13H Support: Removable drive controller functions
.../000:44/13H> Ext13H Support: Enhanced disk drive functions
.../000:44/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:44/13H> Drive Interface Info:
.../000:44/13H> Disk 130 X13H data : 0/0/0 488397168/512
.../000:44/13H> Ext13H tested ok
.../000:44/FDL> DiskList requested
.../000:44/FDL> Disk found at 128
.../000:44/FDL> Disk found at 129
.../000:44/FDL> Disk found at 130
### DISKLIST.ARRAY ###
__D_|________LBA_|___H_|__S_|__GB_|__GEO
128 | .117304992 | 255 | 63 | .55 | BIOS
129 | ....246272 | .32 | 16 | ..0 | BIOS
130 | .488397168 | 255 | 63 | 232 | BIOS
..0 | .........0 | ..0 | .0 | ..0 | BIOS
.../000:44/IAS> AdmiSector init complete for disk 0 (128)
.../000:44/IAS> AdmiSector init complete for disk 1 (129)
.../000:44/IAS> AdmiSector found on disk 2 (130)
.../000:45/EXE> Read/Write pattern test for disk 0 (128) successful
.../000:45/EXE> Read/Write pattern test for disk 1 (129) successful
.../000:46/EXE> Read/Write pattern test for disk 2 (130) successful
.../000:46/WAS> AdmiSectors in use : 0+ 1+ 2+
.../001:03/KEY> DEMO/1
.../001:04/PFC> PQstuff signature not detected on disk 0 (128)
.../001:04/PFC> PQstuff signature not detected on disk 1 (129)
.../001:04/PFC> PQstuff signature not detected on disk 2 (130)
.../001:04/PFC> UDMA driver not loaded
.../001:04/PFC> Disk health 50-100
.../001:06/PFC> Partition State backup not found on disk 0 (128)
.../001:06/PFC> Partition State backup not found on disk 1 (129)
.../001:06/PFC> Partition State backup not found on disk 2 (130)
.../001:06/PFC> No Repair date found on disk 0 (128)
.../001:06/PFC> No Repair date found on disk 1 (129)
.../001:06/PFC> No Repair date found on disk 2 (130)
.../001:27/MNU> - Main, Options
.../001:45/MNU> - Support, Analyze Disk (no repair, create log)
.../001:52/MNU> - Main, Select Disk
.../002:14/CSD> Start CheckDisk for disk 2 (130)
.../002:14/CSD> CheckDisk complete, ReadErrors 0
.../002:14/USD> Disk 2 (130) selected
.../002:14/GSC> No geo change detected for disk 2 (130)
.../002:14/WAS> AdmiSectors in use : 0+ 1+ 2+
130/002:14/USD> MBR for disk 2 (130)
130/002:14/LOG> SectorDump requested at 0 (0 0 1)
###
000   33 C0 8E D0 BC 00 7C FB 50 07 50 1F FC BE 1B 7C  |  3ÀŽÐ¼.|ûP.P.ü¾.|
016   BF 1B 06 50 57 B9 E5 01 F3 A4 CB BE BE 07 B1 04  |  ¿..PW¹å.ó¤Ë¾¾.±.
032   38 2C 7C 09 75 15 83 C6 10 E2 F5 CD 18 8B 14 8B  |  8,|.u.ƒÆ.âõÍ.‹.‹
048   EE 83 C6 10 49 74 16 38 2C 74 F6 BE 10 07 4E AC  |  îƒÆ.It.8,tö¾..N
064   3C 00 74 FA BB 07 00 B4 0E CD 10 EB F2 89 46 25  |  <.tú»..´.Í.ëò‰F%
080   96 8A 46 04 B4 06 3C 0E 74 11 B4 0B 3C 0C 74 05  |  –ŠF.´.<.t.´.<.t.
096   3A C4 75 2B 40 C6 46 25 06 75 24 BB AA 55 50 B4  |  :Äu+@ÆF%.u$»ªUP´
112   41 CD 13 58 72 16 81 FB 55 AA 75 10 F6 C1 01 74  |  AÍ.Xr.�ûUªu.öÁ.t
128   0B 8A E0 88 56 24 C7 06 A1 06 EB 1E 88 66 04 BF  |  .ŠàˆV$Ç.¡.ë.ˆf.¿
144   0A 00 B8 01 02 8B DC 33 C9 83 FF 05 7F 03 8B 4E  |  ..¸..‹Ü3Ƀ...‹N
160   25 03 4E 02 CD 13 72 29 BE 46 07 81 3E FE 7D 55  |  %.N.Í.r)¾F.�>þ}U
176   AA 74 5A 83 EF 05 7F DA 85 F6 75 83 BE 27 07 EB  |  ªtZƒï.Ú…öuƒ¾'.ë
192   8A 98 91 52 99 03 46 08 13 56 0A E8 12 00 5A EB  |  Š˜‘R™.F..V.è..Zë
208   D5 4F 74 E4 33 C0 CD 13 EB B8 00 00 81 29 37 15  |  ÕOtä3ÀÍ.ë¸..�)7.
224   56 33 F6 56 56 52 50 06 53 51 BE 10 00 56 8B F4  |  V3öVVRP.SQ¾..V‹ô
240   50 52 B8 00 42 8A 56 24 CD 13 5A 58 8D 64 10 72  |  PR¸.BŠV$Í.ZX�d.r
256   0A 40 75 01 42 80 C7 02 E2 F7 F8 5E C3 EB 74 49  |  .@u.B€Ç.â÷ø^ÃëtI
272   6E 76 61 6C 69 64 20 70 61 72 74 69 74 69 6F 6E  |  nvalid partition
288   20 74 61 62 6C 65 00 45 72 72 6F 72 20 6C 6F 61  |   table.Error loa
304   64 69 6E 67 20 6F 70 65 72 61 74 69 6E 67 20 73  |  ding operating s
320   79 73 74 65 6D 00 4D 69 73 73 69 6E 67 20 6F 70  |  ystem.Missing op
336   65 72 61 74 69 6E 67 20 73 79 73 74 65 6D 00 00  |  erating system..
352   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
368   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
384   00 00 00 8B FC 1E 57 8B F5 CB 00 00 00 00 00 00  |  ...‹ü.W‹õË......
400   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
416   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
432   00 00 00 00 00 00 00 00 06 FE FD 44 00 00 00 01  |  .........þýD....
448   01 00 07 FE FF FF 3F 00 00 00 42 45 1C 1D 00 00  |  ...þ..?...BE....
464   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
480   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
496   00 00 00 00 00 00 00 00 00 00 00 00 00 00 55 AA  |  ..............Uª
###
130/002:14/VEC> Start Verify EPBR Chain for disk 2 (130)
130/002:14/VEC> Listing current partitions on disk:
130/002:14/VEC>     NTFS (P)   New Volume          63   488392002     (233 Gb)
130/002:14/VEC> Partition Table info for sector 0 (0 0 1)
130/002:14/LOG> PartListDump requested at 0 (0 0 1)
### _ACT_|_TYPE_|__START--C/H/S_|__END----C/H/S_|__LBA-start_|_LBA-length
..1 ...0 | ..07 | ....0...1...1 | .1023.254..63 | ........63 | .488392002
..2 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
..3 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
..4 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
130/002:14/VEC> 55AA sig Ok
130/002:14/LOG> Boot sector dump requested at 63 (0 1 1)
### BootSectorDump for BStype NTFS
...........Jump Code (hex): EB5290
............OEM Name (txt): NTFS
....Bytes per Sector (dec): 512
.Sectors per Cluster (dec): 8
....Reserved Sectors (dec): 0
..............Unused (hex): 0000000000
....Media Descriptor (hex): F8
..............Unused (hex): 0000
...Sectors per Track (dec): 63
.....Heads per Track (dec): 255
......Hidden Sectors (dec): 63
..............Unused (hex): 00000000
.............Unknown (hex): 00800080
.......Total Sectors (dec): 488392001
........MFT Location (dec): 786432
.MFT Mirror Location (dec): 30524500
....Clusters per FRS (dec): 246
.Clusters/Indx Block (dec): 1
...........Volume ID (hex): 8074002F74002A8C
........Volume Label (txt): New Volume
............Checksum (hex): 00000000
....Sector Signature (hex): AA55
130/002:14/VEC> BS and BBS equal
130/002:14/VEC> Verify EPBR Chain completed
130/002:15/USD> Select disk completed
130/002:25/MNU> - Main, Options
130/002:32/MNU> - Support, Analyze Disk (no repair, create log)
130/002:35/SCN> DiskScan requested, ScanType is 3
130/002:35/SCN> from 0 (0 0 1) to 488397167 (30401 80 63), 488397168 sectors
130/002:35/SCN> Starting QuickScan (pre-vista) at 63 (0 1 1)
130/002:36/SCN> Next QuickScan location at 488392065 (30401 0 1)
130/002:37/SCN> Next QuickScan location at 0 (0 0 1)
130/002:37/SCN> QuickScan finished
130/002:37/SCN> Starting SmartScan (pre-vista) at 0 (0 0 1) (JMP=16065, RNG=63)
130/276:04/SCN> SmartScan finished
130/276:04/SCN> DiskScan completed
130/276:04/SCN> ReadErrors for disk 2 (130): 0
130/282:30/LOG> DataCollection items found: 5 / 2
### DATACOLLECTION.ARRAY, FULL ###
SEQ_|___D_|________LOC_|____TYPE_|__COM_|______START_|_____LENGTH_|__PL_|_F
001 | 130 | ........63 | ...NTFS | ..BS | ........63 | .488392002 | PRI | .
002 | 130 | .488392064 | ...NTFS | .BBS | ........63 | .488392002 | PRI | .
003 | 130 | .........0 | ...NTFS | PTE1 | ........63 | .488392002 | PRI | .
004 | 130 | ........63 | ...NTFS | ..BS | ........63 | .488392002 | PRI | I
005 | 130 | .488392064 | ...NTFS | .BBS | ........63 | .488392002 | PRI | I
130/282:30/LOG> DataCollection items found: 5 / 2
### DATACOLLECTION.ARRAY, CLEANED ###
SEQ_|___D_|________LOC_|____TYPE_|__COM_|______START_|_____LENGTH_|__PL
001 | 130 | ........63 | ...NTFS | ..BS | ........63 | .488392002 | PRI
002 | 130 | .488392064 | ...NTFS | .BBS | ........63 | .488392002 | PRI
003 | 130 | .........0 | ...NTFS | PTE1 | ........63 | .488392002 | PRI
130/282:30/LOG> PartList items created: 1
### PARTLIST.ARRAY ###
SEQ_|____TYPE_|_PTE_|__BS_|_BBS_|F8FF_|___S_|___L_|__PL_|_C_|___R
001 | ...NTFS | ..3 | ..1 | ..2 | ..0 | ..3 | ..3 | ..3 | 3 | ..A
### PARTLIST.ARRAY.INTERPRETED ###
SEQ_|____TYPE_|______START_|_____LENGTH_|________END_|__PL_|___R_|___A
001 | ...NTFS | ........63 | .488392002 | .488392064 | PRI | ..A | ..X
130/282:30/SST> SaveState requested for disk 2 (130)
130/282:33/WAS> AdmiSectors in use : 0+ 1+ 2+
130/282:34/SST> SaveState completed for disk 2 (130)
130/282:34/EXE> Analysis complete
130/283:00/MNU> - Main, Quit
130/283:00/LOG> RunTime: 283:00
130/283:00/LOG> ### CLOSE LOG ###

[Tom]

All things that DiskPatch may be able to repair don't seem broken, so the problem lies in the file-system itself. That is usually not repairable. If you need files from that disk you will need a tool like iRecover to copy them from the damaged volume. If you don't need anything from the disk, you can just reformat it and start using it again.

[PeterDGardner]

Thanks. I need the files: they are backups and archives. Would iRecover retrieve all of the files?

[Tom]

There's no way to tell; you'll have to try. The trial version allows you to see if files can be found and recovered, so try that first. If files do show up you can decide to go ahead and purchase the full version.