I sent in a request for an upgrade in the begining of this week (Monday). It's Friday now and I still have not received a response. We're going into a Holiday weekend here in the US, so it's going to be another 3 days before I can get my files?!? Come on guys, isn't a week a little unprofessional?
I checked our spam filter (I am the mail administrator) and there was nothing from diydatarecovery.nl that came in, so it's not that it got blocked on me.
How long does it take to get an upgrade request response? I can find no other way on the website to contact them except by emailing 'firstname.lastname@example.org
I puchased this a tech license back in 2005, and did not have this problem when I needed to upgrade to version 4. Matter of fact, this is the very first time I've had to ask for help on the forums! The product has been great up to now!