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| | |-+  Sticky: Posting guidelines for this forum
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Author Topic: Sticky: Posting guidelines for this forum  (Read 5318 times)
Tom
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« on: October 09, 2008, 09:20:34 PM »

The Forum is monitored on working days from 9.00 AM - 5.00 PM (Central European Time).

Please pay attention to the following:

Do NOT post order ID/Purchase numbers, serial numbers etc.

On some browsers you may need to activate backwards compatibility (for instance, compatibility view in IE 8) to add and edit messages.

We do not send attachments to free email accounts! If for any reason we need to send zipped executables, you must provide us with an email address capable of receiving zipped attachments larger than 1 Mb.

Include a thorough description of the actions that led to the problem. If you can, describe briefly what you think caused the data loss.

Include a description of the running OS (Windows 9x / ME / NT / 200X / XP / Vista / Win7/8 or OS/2 or Linux etc.), including version information, Service Pack levels and the file-system type (FAT, NTFS, Ext, etc.) in use.

Include relevant information such as descriptions of symptoms and actual (error) messages that are displayed when trying to access the data, file system etc. If you have lost partitions, describe the partitions as they were before the problems occurred.

When relevant, include hardware information (internal/external controller, array information etc.) if you think it has any bearing on the problem at hand.

We appreciate any and all feedback on the answers we supply, and would like to know the outcome of the recovery. In addition, topics that are older than 7 days and remain unanswered by the poster, may be deleted.

Forum posts are considered public and may be re-used for promotional purposes.

Getting on the mailing list:
To subscribe to our mailing list simply register at our forum; the registration information is used to send newsletters, update information, discount offers, etc. If you wish to register at the forum but opt out of the newsletter, simply disable "email notifications" during your registration.
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