Developer and Support Tech
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Please pay attention to the following:
Do NOT post order ID/Purchase numbers, serial numbers etc.
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Include a thorough description of the actions that led to the problem. If you can, describe briefly what you think caused the data loss.
Include a description of the running OS (Windows 9x / ME / NT / 200X / XP / Vista / Win7/8 or OS/2 or Linux etc.), including version information, Service Pack levels and the file-system type (FAT, NTFS, Ext, etc.) in use.
Include relevant information such as descriptions of symptoms and actual (error) messages that are displayed when trying to access the data, file system etc. If you have lost partitions, describe the partitions as they were before the problems occurred.
When relevant, include hardware information (internal/external controller, array information etc.) if you think it has any bearing on the problem at hand.
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