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May 21, 2013, 10:29:11 AM
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News: When requesting a refund, do NOT post order ID in forum!

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Author Topic: license key  (Read 1821 times)
rxjohn69
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Posts: 5
« on: May 31, 2012, 07:36:36 PM »
I have marked the files I wish to recover and get the following message: "The installed licensed key does not support copying of the files in this recovery mode."

I purchased the proffessional license. What license do I need?
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Joep
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« Reply #1 on: May 31, 2012, 07:39:18 PM »
Hello,

The pro license should allow file recovery in every recovery mode. I have never heard of a pro license refusing. What recovery mode did you select (image / linux & windows / RAID)? Can you *email* me your order ID (support@diydatarecovery.nl)?
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Kind regards,
Joep
rxjohn69
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Posts: 5
« Reply #2 on: May 31, 2012, 07:52:45 PM »
I have a RAID 10 configuration running under windows 7
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Tom
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« Reply #3 on: May 31, 2012, 09:38:32 PM »
As stated all over the web site: do NOT post order IDs for public viewing. I've removed the ID.

Quote
What recovery mode did you select (image / linux & windows / RAID)?
Well?

I've tested your license key here and it works fine. Any chance the license key hasn't been entered correctly? Does iRecover actually say "professional license" in the program's title bar?
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Useful links:
Support index: www.diydatarecovery.nl/support.htm
Glossary of terms: http://www.diydatarecovery.nl/FAQ_general.htm#F11
rxjohn69
member

Posts: 5
« Reply #4 on: May 31, 2012, 11:29:38 PM »
Yes. It does say "Professional License."

Sorry about the order ID. I did a google search on the error and found nothing and came straight to the forum. As of yet, I haven't seen anything about "As stated all over the web site: do NOT post order IDs for public viewing."

I did see "When requesting a refund,...  (do NOT post order ID in forum!)" but I paid scant attention to it since I was not scanning for info on refunds and stopped reading after the beginning statement. While we are on the subject, how do I get a refund on Order No. XXXXXXXXXXXX?
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Joep
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« Reply #5 on: June 01, 2012, 11:26:14 AM »
Hi,

Quote
I have a RAID 10 configuration running under windows 7

And you selected RAID recovery?
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Joep
Tom
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« Reply #6 on: June 01, 2012, 09:53:40 PM »
Just to clarify: we'll give the refund if that is what you want, but we'd like to know what's going on so that we can hopefully fix things if needed.
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Useful links:
Support index: www.diydatarecovery.nl/support.htm
Glossary of terms: http://www.diydatarecovery.nl/FAQ_general.htm#F11
rxjohn69
member

Posts: 5
« Reply #7 on: June 03, 2012, 07:12:06 PM »
I just quit messing with it... too much time. I decided to just re-install and restore files from backup.

Please instruct for refund.
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Tom
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« Reply #8 on: June 03, 2012, 09:23:55 PM »
Very well. Email the request, include the order ID.
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Useful links:
Support index: www.diydatarecovery.nl/support.htm
Glossary of terms: http://www.diydatarecovery.nl/FAQ_general.htm#F11
rxjohn69
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Posts: 5
« Reply #9 on: July 19, 2012, 07:22:15 PM »
where do I email it to?
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Tom
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« Reply #10 on: July 19, 2012, 10:38:06 PM »
The refund has been submitted.
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Useful links:
Support index: www.diydatarecovery.nl/support.htm
Glossary of terms: http://www.diydatarecovery.nl/FAQ_general.htm#F11
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