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Author Topic: Hat in hand, help please.  (Read 14486 times)
pettits
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Posts: 9


« on: February 11, 2013, 02:58:21 AM »

Hi guys,
I'm attaching log files for your assistance.

A little history:

I was in the middle of a simple file copy roughly a week ago when I received a "Failed to copy Disk I/O" error. After rebooting, the OS (Windows 7) stated the disk needed to be formatted. I did NOT format the disk. I did a surface scan using "MiniTool Partition" and it found 1 bad sector. I did some research, found, and purchased your product (DiskPatch). At this point, I have attempted no repairs on the disk, only scans. I was 4 days into a full read/write surface scan tonight, when the power went out. Rather than restarting the scan, I decided to gather some log files and enlist your help rather than restart the surface scan. Hopefully, you can set me in the right direction.

Notes:
-MiniTool Partition sees the disk as 100% full
-MiniTool Partition is also able to read the folder structure
-Windows 7 SP1

Thanks in advance for any assistance you can provide. Please let me know if there's anything more you need from me.

[attachment deleted by admin]
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Tom
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« Reply #1 on: February 11, 2013, 09:51:33 AM »

Hi,
Please do this and post the result: http://www.diydatarecovery.nl/dp_manual/guide_smartcheck.htm

If you have an idea of how far the surface scan got you can re-start it from there. It might be wise to start with a read-only scan, it's a large disk so that will be quicker, you'll have a result sooner. Fixing bad sectors by running the R/W scan is something you should decide to do down the line, once you have a better idea of what's going on.
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pettits
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Posts: 9


« Reply #2 on: February 11, 2013, 04:09:07 PM »

Here are the results. Thanks again for your assistance.



[attachment deleted by admin]
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Tom
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« Reply #3 on: February 11, 2013, 08:02:35 PM »

Something went wrong, the disk health report is not complete. Check the procedure and try again, please.
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pettits
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Posts: 9


« Reply #4 on: February 11, 2013, 08:08:13 PM »

Any suggestions as to what I might be doing wrong? I've done the procedure exactly as detailed in the guide. It runs really quick < 1minute, then shows as complete.
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pettits
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Posts: 9


« Reply #5 on: February 11, 2013, 09:13:49 PM »

I've tried this procedure several times over now. It goes through the "detecting" step, then just completes. It never comes to the screen seen in the tutorial where it shows an actual status.
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pettits
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Posts: 9


« Reply #6 on: February 12, 2013, 12:05:38 AM »

Hi Tom,
I was able to get this to work on another PC. Here are the results. Thanks again for your help.


Detected Controllers

  Disk Controller 1
    Device Vendor . . . . . . . . . . . . . : 8086
    Device ID . . . . . . . . . . . . . . . : 27DF
    Device  . . . . . . . . . . . . . . . . : Intel ICH7 Ultra ATA
    Device Location . . . . . . . . . . . . : Bus 0, Device 31, Function 1
    Device Ports  . . . . . . . . . . . . . : 0000-0007, 30B0-30BF

  Disk Controller 2
    Device Vendor . . . . . . . . . . . . . : 8086
    Device ID . . . . . . . . . . . . . . . : 27C3
    Device  . . . . . . . . . . . . . . . . : Intel
    Device Location . . . . . . . . . . . . : Bus 0, Device 31, Function 2
    Device Ports  . . . . . . . . . . . . . : 30C8-30CF, 30E4-30E7, 30C0-30C7, 30E0-30E3, 30A0-30AF

Physical Disk Information - Disk: #0

  Hard Disk Summary
    Hard Disk Number  . . . . . . . . . . . : 0
    Interface . . . . . . . . . . . . . . . : S-ATA II
    Connection  . . . . . . . . . . . . . . : 2
    Hard Disk Model ID  . . . . . . . . . . : WDC WD10EARS-00Y5B1
    Hard Disk Revision  . . . . . . . . . . : 80.00A80
    Hard Disk Serial Number . . . . . . . . : WD-WCAV55874531
    Hard Disk Total Size  . . . . . . . . . : 953870 MB
    Current Temperature:  . . . . . . . . . : 26 C (79 F)
    Power on time . . . . . . . . . . . . . : 919 days, 13 hours
    Health: . . . . . . . . . . . . . . . . : 95 %
    Performance:  . . . . . . . . . . . . . : 100 %

  ATA Information
    Hard Disk Cylinders . . . . . . . . . . : 16383
    Hard Disk Heads . . . . . . . . . . . . : 16
    Hard Disk Sectors . . . . . . . . . . . : 63
    Total Sectors . . . . . . . . . . . . . : 1953525168
    ATA Revision  . . . . . . . . . . . . . : 7
    Bytes Per Sector  . . . . . . . . . . . : 512
    Buffer Size . . . . . . . . . . . . . . : 0 KB
    Multiple Sectors  . . . . . . . . . . . : 16
    Error Correction Bytes  . . . . . . . . : 50
    Unformatted Capacity  . . . . . . . . . : 953870 MB
    Maximum PIO Mode  . . . . . . . . . . . : 4
    Maximum Multiword DMA Mode  . . . . . . : 2
    Maximum UDMA Mode . . . . . . . . . . . : 150 MB/s (6)
    Active UDMA Mode  . . . . . . . . . . . : 150 MB/s (5)
    Minimum multiword DMA transfer time . . : 120 ns
    Recommended multiword DMA transfer time : 120 ns
    Minimum PIO transfer time without IORDY : 120 ns
    Minimum PIO transfer time with IORDY  . : 120 ns
    ATA Control Byte  . . . . . . . . . . . : Valid

  Acoustic Management Configuration
    Acoustic Management . . . . . . . . . . : Supported
    Acoustic Management . . . . . . . . . . : Enabled
    Current Acoustic Level  . . . . . . . . : Max performance and volume (FEh)
    Recommended Acoustic Level  . . . . . . : Min performance and volume (80h)

  EIDE Properties
    Read Ahead Buffer . . . . . . . . . . . : Not Supported
    DMA . . . . . . . . . . . . . . . . . . : Supported
    Ultra DMA . . . . . . . . . . . . . . . : Supported
    S.M.A.R.T.  . . . . . . . . . . . . . . : Supported
    Power Management  . . . . . . . . . . . : Supported
    Write Cache . . . . . . . . . . . . . . : Supported
    Host Protected Area . . . . . . . . . . : Supported
    Advanced Power Management . . . . . . . : Not Supported
    Power Up In Standby . . . . . . . . . . : Supported
    48-bit LBA Addressing . . . . . . . . . : Supported
    Device Configuration Overlay  . . . . . : Supported
    IORDY Support . . . . . . . . . . . . . : Supported
    Read/Write DMA Queue  . . . . . . . . . : Not Supported
    NOP Command . . . . . . . . . . . . . . : Supported
    Trusted Computing . . . . . . . . . . . : Not Supported
    64-bit World Wide ID  . . . . . . . . . : Supported
    Streaming . . . . . . . . . . . . . . . : Not Supported
    Media Card Pass Through . . . . . . . . : Not Supported
    General Purpose Logging . . . . . . . . : Supported
    Error Logging . . . . . . . . . . . . . : Supported
    CFA Feature Set . . . . . . . . . . . . : Not Supported
    Long Physical Sectors (1) . . . . . . . : Not Supported
    Long Logical Sectors  . . . . . . . . . : Not Supported
    Write-Read-Verify . . . . . . . . . . . : Not Supported
    NV Cache Feature  . . . . . . . . . . . : Not Supported
    NV Cache Power Mode . . . . . . . . . . : Not Supported

  S.M.A.R.T. Details
    Off-line data collection  . . . . . . . : Suspended by interrupting command from host
    Self test execution status  . . . . . . : Succesfully completed
    Total time to complete off-line data ...: 20880 seconds
    Execute off-line immediate  . . . . . . : Supported
    Abort/restart off-line by host  . . . . : Not Supported
    Off-line read scanning  . . . . . . . . : Supported
    Short Self-test . . . . . . . . . . . . : Supported
    Extended Self-test  . . . . . . . . . . : Supported
    Conveyance self-test  . . . . . . . . . : Supported
    Selective self-test . . . . . . . . . . : Supported
    Save data before/after power saving mode: Supported
    Enable/Disable attribute autosave . . . : Supported
    Error logging capability  . . . . . . . : Supported
    Short self-test estimated time  . . . . : 2 minutes
    Extended self-test estimated time . . . : 240 minutes
    Conveyance self-test estimated time . . : 5 minutes

  Security Mode
    Security Mode . . . . . . . . . . . . . : Supported
    Security Erase  . . . . . . . . . . . . : Supported
    Security Erase Time . . . . . . . . . . : 106 minutes
    Security Enhanced Erase Feature . . . . : Supported
    Security Enhanced Erase Time  . . . . . : 106 minutes
    Security Enabled  . . . . . . . . . . . : No
    Security Locked . . . . . . . . . . . . : No
    Security Frozen . . . . . . . . . . . . : Yes
    Security Counter Expired  . . . . . . . : No
    Security Level  . . . . . . . . . . . . : High

  Serial ATA Features
    S-ATA Compliance  . . . . . . . . . . . : Yes
    S-ATA I Signaling Speed (1.5 Gps) . . . : Supported
    S-ATA II Signaling Speed (3 Gps)  . . . : Supported
    Receipt Of Power Management Requests ...: Supported
    PHY Event Counters  . . . . . . . . . . : Supported
    Non-Zero Buffer Offsets In DMA Setup FIS: Not Supported
    DMA Setup Auto-Activate Optimization  . : Supported, Disabled
    Device Initiating Interface Power Man...: Not Supported
    In-Order Data Delivery  . . . . . . . . : Not Supported
    Asynchronous Notification . . . . . . . : Not Supported
    Software Settings Preservation  . . . . : Supported, Enabled
    Native Command Queuing  . . . . . . . . : Supported
    Queue Length  . . . . . . . . . . . . . : 32

  S.M.A.R.T.
    1  : Raw Read Error Rate            Threshold=51  Value=200 Worst=200 Data=000000000000 Status=OK                        Flags=Self Preserving, Error-rate, Performance, Statistical, Critical
    3  : Spin Up Time                   Threshold=21  Value=128 Worst=125 Data=0000000019B7 Status=OK                        Flags=Self Preserving, Performance, Statistical, Critical
    4  : Start/Stop Count               Threshold=0   Value=94  Worst=94  Data=000000001A5E Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    5  : Reallocated Sectors Count      Threshold=140 Value=200 Worst=200 Data=000000000000 Status=OK                        Flags=Self Preserving, Event Count, Statistical, Critical
    7  : Seek Error Rate                Threshold=0   Value=200 Worst=200 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Error-rate, Performance, Statistical
    9  : Power-On Time Count            Threshold=0   Value=70  Worst=70  Data=000000005635 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    10 : Spin Retry Count               Threshold=0   Value=100 Worst=100 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    11 : Drive Calibration Retry Count  Threshold=0   Value=100 Worst=253 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    12 : Drive Power Cycle Count        Threshold=0   Value=100 Worst=100 Data=000000000062 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    192: Power off Retract Cycle        Threshold=0   Value=200 Worst=200 Data=00000000004B Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    193: Load/Unload Cycle Count        Threshold=0   Value=148 Worst=148 Data=0000000261AF Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    194: HDD Temperature                Threshold=0   Value=121 Worst=96  Data=00000000001A Status=OK (Always passing)       Flags=Self Preserving, Statistical
    196: Reallocation Event Count       Threshold=0   Value=200 Worst=200 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    197: Current Pending Sector Count   Threshold=0   Value=200 Worst=200 Data=000000000003 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    198: Off-Line Uncorrectable Sect... Threshold=0   Value=200 Worst=200 Data=000000000003 Status=OK (Always passing)       Flags=Self Preserving, Event Count
    199: Ultra ATA CRC Error Count      Threshold=0   Value=200 Worst=200 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    200: Write Error Rate               Threshold=0   Value=200 Worst=200 Data=000000000003 Status=OK (Always passing)       Flags=Error-rate
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Tom
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« Reply #7 on: February 12, 2013, 09:25:43 AM »

The disk is not 100% healthy anymore, and depending on how you look at these things (disk is mission critical or not) one may consider replacing the disk.
There are a few sectors that are pending re-allocation, so any write action to those bad sectors will replace the bad ones with good ones from the spare pool, but the original contents will be lost. If these bad sectors are in an important area, like the file system admin area, this could cause you to lose files.
A read/write scan should fix the sectors, but at the price mentioned above. If you decide to do this you should check the disk again afterwards to see how it went (by running that health check again). Depending on the outcome you can think about keeping the disk or replacing it.
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pettits
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Posts: 9


« Reply #8 on: February 12, 2013, 11:44:35 AM »

Ok, thanks, this was as I suspected. I have one more quick question. I've already purchased a new 3 TB disk. However, it's showing up in DP as 700+ gb. I tried making a 1 tb partition, but it's still showing as 700. At this point, I would like to clone the old disk to this new one as I think that's probably the only option I have left. Any ideas as to how I can get the new disk to show it's full capacity?

Thanks,
Shawn
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Tom
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« Reply #9 on: February 12, 2013, 12:48:35 PM »

The new disk will work fine in Windows, but DiskPatch doesn't support disks larger than 2tb. You'll have to clone the disk (if that's what you want) by using a tool that runs through Windows (because of 32bit disk access).
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pettits
member

Posts: 9


« Reply #10 on: February 12, 2013, 01:25:04 PM »

Hmm, now I'm back to the fact that Windows won't recognize the bad drive. It tells me it will have to be formatted. So would you recommend the read/write scan over a clone? I'm mostly concerned about getting data from the disk vs. saving the drive.
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pettits
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Posts: 9


« Reply #11 on: February 12, 2013, 01:42:46 PM »

Tom,
to be totally honest, there's only 1 file I need to retrieve. The rest would be nice, but not completely necessary as I have a fairly recent backup of everything else. If there's another product or method you recommend for retrieving a single 300mb file from this disk, please let me know.

Thanks again,
Shawn
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Tom
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« Reply #12 on: February 12, 2013, 01:44:55 PM »

If the disk is not normally accessible anymore you could create an image file and extract the data from that image. It's essentially a clone but the target is one large file instead of another disk. iRecover has this feature, and after the image is created you can extract data with iRecover from the image. If the data is important then that's what I would try in this situation. That, or create a clone, but as stated DiskPatch can't clone to that large disk. You could buy another disk that IS supported by DiskPatch, then you can clone the disk.
So either clone or image if the data is important, the R/W scan if the data isn't.

Also, you can run iRecover on the problem disk directly. If you need only one file that may actually be the simplest way to get it.
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pettits
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Posts: 9


« Reply #13 on: February 13, 2013, 01:30:54 AM »

Tom,
thank you so much for your assistance. I was able to recover the file I needed using iRecover. I'm going to hang onto both iRecover and DiskPatch. They're both very valuable tools to have on-hand. I can't express how much I appreciate your help and prompt responses. I will be sure to promote your products every chance I get.

Sincerely,
Shawn
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Tom
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« Reply #14 on: February 13, 2013, 09:12:30 AM »

Excellent work, and thanks.
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