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Author Topic: Dell Studio laptop will no longer boot  (Read 5640 times)
cenderlein
member

Posts: 2


« on: June 24, 2013, 12:07:07 AM »

I have a Dell Studio laptop that will no longer boot. The Western
Digital hard drive has two partitions: Disk 0: which contains a number of Dell utilities, and Disk 1:, the bootable partition with the operating system (Windows 7).

After loading the BIOS, the screen displays "S.M.A.R.T.: Failure predicted on Hard Disk 0:". After pressing F1 to continue the screen goes blank and nothing further happens.

I ran Disk Patch from a bootable USB key and the Start-up status display indicated disk health needing attention (red exclamation mark).

I proceeded to "Create a Support analysis log" for Hard Disk 0: which completed in just a few seconds creating the following DP.LOG and DPSTATE.128 files:



.../000:02/LOG> ### LOG START ###
.../000:02/LOG> DISKPATCH 4.0.100
.../000:02/LOG> (C) 2000-2013 DIY DataRecovery
.../000:02/LOG> Contact info: www.DIYDataRecovery.nl
.../000:02/LOG> MemFree: 49Kb
.../000:02/LOG> CommandLineParms: /sup
.../000:02/LOG> LogDate: 06-17-2013
.../000:02/CFG> FilePath="C:DPFILES\"
.../000:02/CFG> ReadRetries="32"
.../000:02/CFG> WriteRetries="32"
.../000:02/CFG> MaxReadErrors="32"
.../000:02/CFG> MaxWriteErrors="1"
.../000:02/CFG> ReadDelay="0"
.../000:02/CFG> LogEachReadError="1"
.../000:02/CFG> WriteAfterReadError="1"
.../000:02/CFG> VfyFixedBadSect="1"
.../000:02/CFG> CleanAfterDOD="1"
.../000:02/CFG> DiskReset="1"
.../000:02/CFG> SectorSkip="1024"
.../000:02/CFG> AutoSaveState="1"
.../000:02/CFG> DumpFoundSectors="0"
.../000:02/CFG> FixFats="1"
.../000:02/CFG> MaxFatScan="51200"
.../000:02/CFG> MaxDataColEntries="256"
.../000:02/CFG> IgnoreF8FF="0"
.../000:02/CFG> DownSizeExt="1"
.../000:02/CFG> ScanSignature="55AA"
.../000:02/CFG> Rebuild="00"
.../000:02/13H> Ext13H installed test requested
.../000:02/13H> Disk found at 128
.../000:02/13H> Ext13H version: EDD-3.0
.../000:02/13H> Ext13H Support: Extended disk access functions
.../000:02/13H> Ext13H Support: Removable drive controller functions
.../000:02/13H> Ext13H Support: Enhanced disk drive functions
.../000:02/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:02/13H> Ext13H Flags: Cylinder/head/sector info is valid
.../000:02/13H> Drive Interface Info:
.../000:02/13H> Disk 128 X13H data : 62/255/63 1000448/512
.../000:02/13H> Disk found at 129
.../000:02/13H> Ext13H version: EDD-3.0
.../000:02/13H> Ext13H Support: Extended disk access functions
.../000:02/13H> Ext13H Support: Enhanced disk drive functions
.../000:02/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:02/13H> Drive Interface Info:
.../000:02/13H> Disk 129 X13H data : 16383/16/63 625142448/512
.../000:02/13H> Ext13H tested ok
.../000:02/FDL> DiskList requested
.../000:02/FDL> Disk found at 128
.../000:02/FDL> Disk found at 129
### DISKLIST ###
__D_|________LBA_|___H_|__S_|___GB_|__GEO_|___SS_
128 | ...1000448 | 255 | 63 | ...0 | BIOS | .512
129 | .625142448 | 255 | 63 | .298 | BIOS | .512
..0 | .........0 | ..0 | .0 | ...0 | BIOS | ...0
..0 | .........0 | ..0 | .0 | ...0 | BIOS | ...0
.../000:02/IAS> AdmiSector found on disk 0 (128)
.../000:02/IAS> AdmiSector found on disk 1 (129)
.../000:02/EXE> Read/Write pattern test for disk 0 (128) successful
.../000:03/EXE> Read/Write pattern test for disk 1 (129) successful
.../000:03/WAS> AdmiSectors in use : 0+ 1+
.../000:03/KEY> DEMO/1
.../000:03/PFC> PQstuff signature not detected on disk 0 (128)
.../000:03/PFC> PQstuff signature not detected on disk 1 (129)
.../000:03/PFC> UDMA driver not loaded
.../000:03/PFC> Disk health not checked
.../000:04/PFC> Partition State backup not found on disk 0 (128)
.../000:04/PFC> Partition State backup not found on disk 1 (129)
.../000:04/PFC> No Repair date found on disk 0 (128)
.../000:04/PFC> No Repair date found on disk 1 (129)
.../000:25/CSD> Start CheckDisk for disk 0 (128)
.../000:25/CSD> 0 (0 0 1)
.../000:25/CSD> 16064 (0 254 63)
.../000:25/CSD> 996030 (62 0 1)
.../000:25/CSD> 1000447 (62 70 Cool
.../000:25/CSD> CheckDisk complete, ReadErrors 0
.../000:25/USD> Disk 0 (128) selected
.../000:25/GSC> First DP run, geo info for disk 0 (128) not yet recorded
.../000:25/WAS> AdmiSectors in use : 0+ 1+
128/000:25/USD> MBR for disk 0 (128)
128/000:25/LOG> SectorDump requested at 0 (0 0 1)
###
000   33 C0 8E D0 BC 00 7C FB 50 07 50 1F FC BE 1B 7C  |  3м.|P.P..|
016   BF 1B 06 50 57 B9 E5 01 F3 A4 CB BD BE 07 B1 04  |  ..PW.˽..
032   38 6E 00 7C 09 75 13 83 C5 10 E2 F4 CD 18 8B F5  |  8n.|.u...
048   83 C6 10 49 74 19 38 2C 74 F6 A0 B5 07 B4 07 8B  |  .It.8,t ..
064   F0 AC 3C 00 74 FC BB 07 00 B4 0E CD 10 EB F2 88  |  <.t....
080   4E 10 E8 46 00 73 2A FE 46 10 80 7E 04 0B 74 0B  |  N.F.s*F.~..t.
096   80 7E 04 0C 74 05 A0 B6 07 75 D2 80 46 02 06 83  |  ~..t. .uҀF..
112   46 08 06 83 56 0A 00 E8 21 00 73 05 A0 B6 07 EB  |  F..V..!.s. .
128   BC 81 3E FE 7D 55 AA 74 0B 80 7E 10 00 74 C8 A0  |  >}Ut.~..t 
144   B7 07 EB A9 8B FC 1E 57 8B F5 CB BF 05 00 8A 56  |  .멋.W˿..V
160   00 B4 08 CD 13 72 23 8A C1 24 3F 98 8A DE 8A FC  |  ...r#$?ފ
176   43 F7 E3 8B D1 86 D6 B1 06 D2 EE 42 F7 E2 39 56  |  Cцֱ.B9V
192   0A 77 23 72 05 39 46 08 73 1C EB 1A 90 BB 00 7C  |  .w#r.9F.s...|
208   8B 4E 02 8B 56 00 CD 13 73 51 4F 74 4E 32 E4 8A  |  N.V..sQOtN2
224   56 00 CD 13 EB E4 8A 56 00 60 BB AA 55 B4 41 CD  |  V..V.`UA
240   13 72 36 81 FB 55 AA 75 30 F6 C1 01 74 2B 61 60  |  .r6Uu0.t+a`
256   6A 00 6A 00 FF 76 0A FF 76 08 6A 00 68 00 7C 6A  |  j.j..v..v.j.h.|j
272   01 6A 10 B4 42 8B F4 CD 13 61 61 73 0E 4F 74 0B  |  .j.B.aas.Ot.
288   32 E4 8A 56 00 CD 13 EB D6 61 F9 C3 49 6E 76 61  |  2V..aInva
304   6C 69 64 20 70 61 72 74 69 74 69 6F 6E 20 74 61  |  lid partition ta
320   62 6C 65 00 45 72 72 6F 72 20 6C 6F 61 64 69 6E  |  ble.Error loadin
336   67 20 6F 70 65 72 61 74 69 6E 67 20 73 79 73 74  |  g operating syst
352   65 6D 00 4D 69 73 73 69 6E 67 20 6F 70 65 72 61  |  em.Missing opera
368   74 69 6E 67 20 73 79 73 74 65 6D 00 00 00 00 00  |  ting system.....
384   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
400   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
416   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
432   00 00 00 00 00 00 00 00 06 69 3C 00 00 00 80 01  |  .........i<....
448   01 00 0C FE 3F 3D 3F 00 00 00 C1 43 0F 00 00 00  |  ...?=?...C....
464   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
480   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
496   00 00 00 00 00 00 00 00 00 00 00 00 00 00 55 AA  |  ..............U
###
128/000:25/VEC> Start Verify EPBR Chain for disk 0 (128)
128/000:25/VEC> Listing current partitions on disk:
128/000:25/VEC>    FAT32 (P)      NO NAME          63     1000385       (0 Gb)
128/000:25/VEC> Partition Table info for sector 0 (0 0 1)
128/000:25/LOG> PartListDump requested at 0 (0 0 1)
### _ACT_|_TYPE_|__START--C/H/S_|__END----C/H/S_|__LBA-start_|_LBA-length
..1 .128 | ..0C | ....0...1...1 | ...61.254..63 | ........63 | ...1000385
..2 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
..3 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
..4 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
128/000:25/VEC> 55AA sig Ok
128/000:25/LOG> Boot sector dump requested at 63 (0 1 1)
### BootSectorDump for BStype FAT32
...........Jump Code (hex): EB5890
............OEM Name (txt): MSWIN4.1
....Bytes per Sector (dec): 512
.Sectors per Cluster (dec): 8
....Reserved Sectors (dec): 32
...........FAT count (dec): 2
....Root Entry Count (dec): 0
..Total Sectors (16) (dec): 0
....Media Descriptor (hex): F8
.......FAT Size (16) (dec): 0
...Sectors per Track (dec): 63
.....Heads per Track (dec): 255
......Hidden Sectors (dec): 63
..Total Sectors (32) (dec): 1000385
.......FAT Size (32) (dec): 976
......Extended Flags (hex): 0000
.............Version (hex): 0000
........Root Cluster (dec): 2
.............FS Info (dec): 1
...........Backup BS (dec): 6
............Reserved (hex): 000000000000000000000000
........Drive Number (hex): 80
............Reserved (hex): 00
......Boot Signature (hex): 29
...........Volume ID (hex): 90CB2A85
........Volume Label (txt): NO NAME
..Filesystem Type ID (txt): FAT32
....Sector Signature (hex): AA55
..........1st FAT at      : 95 (0 1 33)
..........2nd FAT at      : 1071 (0 17 1)
128/000:25/CF8> FAT sectors are equal
128/000:25/LOG> SectorDump requested at 2047 (0 32 32)
###
     KODAK       IO      SYS MSDOS   SYS COMMAND COM
     BOOTLOG PRV BOOTLOG TXT DPFILES     DP_DIR TST
     ASK     EXE AUTOEXECBAT CONFIG  SYS DP      EXE
     AD.P.H.D.I. DPHDINFOEXE DPSTART EXE HIMEM   SYS
###
128/000:25/VEC> BS and BBS equal
128/000:25/VEC> Verify EPBR Chain completed
128/000:25/USD> Select disk completed
128/000:32/SCN> DiskScan requested, ScanType is 3
128/000:32/SCN> from 0 (0 0 1) to 1000447 (62 70 Cool, 1000448 sectors
128/000:32/SCN> Starting QuickScan (vista) at 2048 (0 32 33)
128/000:32/CDC> No DataCollection entries, CleanDatacollection aborted
128/000:32/MPL> No DataCollection entries, MakePartList aborted
128/000:32/SCN> Next QuickScan location at 0 (0 0 1)
128/000:32/SCN> QuickScan finished
128/000:32/SCN> Starting SmartScan (vista) at 0 (0 0 1)
128/000:32/RDS> Read past EOD intercept for disk 128 at 4294967295 (267349 89 4)
128/000:38/SCN> SmartScan finished
128/000:38/SCN> DiskScan completed
128/000:38/SCN> ReadErrors for disk 0 (128): 0
128/000:55/LOG> DataCollection items found: 1 / 0
### DATACOLLECTION, FULL ###
SEQ_|___D_|________LOC_|____TYPE_|__COM_|______START_|_____LENGTH_|__PL_|_F
001 | 128 | .........0 | ..FAT32 | PTE1 | ........63 | ...1000385 | PRI | .
128/000:55/LOG> DataCollection items found: 1 / 0
### DATACOLLECTION, CLEANED ###
SEQ_|___D_|________LOC_|____TYPE_|__COM_|______START_|_____LENGTH_|__PL
001 | 128 | .........0 | ..FAT32 | PTE1 | ........63 | ...1000385 | PRI
128/000:55/LOG> PartList items created: 1
### PARTLIST ###
SEQ_|____TYPE_|_PTE_|__BS_|_BBS_|F8FF_|___S_|___L_|__PL_|_C_|___R
001 | ..FAT32 | ..1 | ... | ... | ... | ..1 | ..1 | ..1 | 1 | ...
### PARTLIST, INTERPRETED ###
SEQ_|____TYPE_|______START_|_____LENGTH_|________END_|__PL_|___R_|___A
001 | ..FAT32 | ........63 | ...1000385 | ...1000447 | PRI | ... | ..X
128/000:55/SST> SaveState requested for disk 0 (128)
128/000:55/WAS> AdmiSectors in use : 0+ 1+
128/000:55/SST> SaveState completed for disk 0 (128)
128/000:55/EXE> Analysis complete
128/001:06/LOG> RunTime: 001:06
128/001:06/LOG> ### CLOSE LOG ###



"4.0.100   255       63        1000448   4BD8B9DB2F190BCF    1         1         1         "
"128","0","FAT32","PTE1","63","1000385","PRI","I"
"FAT32","1","","","","1","1","1","1","","","","","X"


Then I proceeded to create the support analysis log for Hard Disk 1:. Speed was extremely slow and after more than one hour only 0.1% of the process had been completed. The resulting DP.LOG file follows (no DPSTATE file was created):


.../000:01/LOG> ### LOG START ###
.../000:01/LOG> DISKPATCH 4.0.100
.../000:01/LOG> (C) 2000-2013 DIY DataRecovery
.../000:01/LOG> Contact info: www.DIYDataRecovery.nl
.../000:01/LOG> MemFree: 49Kb
.../000:01/LOG> CommandLineParms: /sup
.../000:01/LOG> LogDate: 06-17-2013
.../000:01/CFG> FilePath="C:DPFILES\"
.../000:01/CFG> ReadRetries="32"
.../000:01/CFG> WriteRetries="32"
.../000:01/CFG> MaxReadErrors="32"
.../000:01/CFG> MaxWriteErrors="1"
.../000:01/CFG> ReadDelay="0"
.../000:01/CFG> LogEachReadError="1"
.../000:01/CFG> WriteAfterReadError="1"
.../000:01/CFG> VfyFixedBadSect="1"
.../000:01/CFG> CleanAfterDOD="1"
.../000:01/CFG> DiskReset="1"
.../000:01/CFG> SectorSkip="1024"
.../000:01/CFG> AutoSaveState="1"
.../000:01/CFG> DumpFoundSectors="0"
.../000:01/CFG> FixFats="1"
.../000:01/CFG> MaxFatScan="51200"
.../000:01/CFG> MaxDataColEntries="256"
.../000:01/CFG> IgnoreF8FF="0"
.../000:01/CFG> DownSizeExt="1"
.../000:01/CFG> ScanSignature="55AA"
.../000:01/CFG> Rebuild="00"
.../000:01/13H> Ext13H installed test requested
.../000:01/13H> Disk found at 128
.../000:01/13H> Ext13H version: EDD-3.0
.../000:01/13H> Ext13H Support: Extended disk access functions
.../000:01/13H> Ext13H Support: Removable drive controller functions
.../000:01/13H> Ext13H Support: Enhanced disk drive functions
.../000:01/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:01/13H> Ext13H Flags: Cylinder/head/sector info is valid
.../000:01/13H> Drive Interface Info:
.../000:01/13H> Disk 128 X13H data : 62/255/63 1000448/512
.../000:01/13H> Disk found at 129
.../000:01/13H> Ext13H version: EDD-3.0
.../000:01/13H> Ext13H Support: Extended disk access functions
.../000:01/13H> Ext13H Support: Enhanced disk drive functions
.../000:01/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:01/13H> Drive Interface Info:
.../000:01/13H> Disk 129 X13H data : 16383/16/63 625142448/512
.../000:01/13H> Ext13H tested ok
.../000:01/FDL> DiskList requested
.../000:01/FDL> Disk found at 128
.../000:01/FDL> Disk found at 129
### DISKLIST ###
__D_|________LBA_|___H_|__S_|___GB_|__GEO_|___SS_
128 | ...1000448 | 255 | 63 | ...0 | BIOS | .512
129 | .625142448 | 255 | 63 | .298 | BIOS | .512
..0 | .........0 | ..0 | .0 | ...0 | BIOS | ...0
..0 | .........0 | ..0 | .0 | ...0 | BIOS | ...0
.../000:01/IAS> AdmiSector found on disk 0 (128)
.../000:01/IAS> AdmiSector found on disk 1 (129)
.../000:02/EXE> Read/Write pattern test for disk 0 (128) successful
.../000:02/EXE> Read/Write pattern test for disk 1 (129) successful
.../000:02/WAS> AdmiSectors in use : 0+ 1+
.../000:02/KEY> DEMO/1
.../000:02/PFC> PQstuff signature not detected on disk 0 (128)
.../000:02/PFC> PQstuff signature not detected on disk 1 (129)
.../000:02/PFC> UDMA driver not loaded
.../000:03/PFC> Disk health not checked
.../000:04/PFC> Partition State backup not found on disk 0 (128)
.../000:04/PFC> Partition State backup not found on disk 1 (129)
.../000:04/PFC> No Repair date found on disk 0 (128)
.../000:04/PFC> No Repair date found on disk 1 (129)
.../000:15/CSD> Start CheckDisk for disk 1 (129)
.../000:15/CSD> 0 (0 0 1)
.../000:15/CSD> 16064 (0 254 63)
.../000:15/CSD> 625137345 (38913 0 1)
.../000:15/CSD> 625142447 (38913 80 63)
.../000:28/RDS> ReadError for disk 129 at 625137345 (38913 0 1), C:1, T:80h (Timeout)
.../007:42/RDS> ReadError for disk 129 at 625142447 (38913 80 63), C:2, T:80h (Timeout)
.../013:39/RDS> ReadSector success (after error) at 625142447 (38913 80 63), tries 28
.../013:40/CSD> CheckDisk complete, ReadErrors 1
.../013:40/USD> Disk 1 (129) selected
.../013:40/GSC> No geo change detected for disk 1 (129)
.../013:40/WAS> AdmiSectors in use : 0+ 1+
129/013:40/USD> MBR for disk 1 (129)
129/013:40/LOG> SectorDump requested at 0 (0 0 1)
###
000   33 C0 8E D0 BC 00 7C 8E C0 8E D8 BE 00 7C BF 00  |  3м.|ؾ.|.
016   06 B9 00 02 FC F3 A4 50 68 1C 06 CB FB B9 04 00  |  ...Ph....
032   BD BE 07 80 7E 00 00 7C 0B 0F 85 0E 01 83 C5 10  |  .~..|.....
048   E2 F1 CD 18 88 56 00 55 C6 46 11 05 C6 46 10 00  |  .V.UF..F..
064   B4 41 BB AA 55 CD 13 5D 72 0F 81 FB 55 AA 75 09  |  AU.]r.Uu.
080   F7 C1 01 00 74 03 FE 46 10 66 60 80 7E 10 00 74  |  ..t.F.f`~..t
096   26 66 68 00 00 00 00 66 FF 76 08 68 00 00 68 00  |  &fh....f.v.h..h.
112   7C 68 01 00 68 10 00 B4 42 8A 56 00 8B F4 CD 13  |  |h..h..BV..
128   9F 83 C4 10 9E EB 14 B8 01 02 BB 00 7C 8A 56 00  |  .....|V.
144   8A 76 01 8A 4E 02 8A 6E 03 CD 13 66 61 73 1C FE  |  v.N.n..fas.
160   4E 11 75 0C 80 7E 00 80 0F 84 8A 00 B2 80 EB 84  |  N.u.~...
176   55 32 E4 8A 56 00 CD 13 5D EB 9E 81 3E FE 7D 55  |  U2V..]랁>}U
192   AA 75 6E FF 76 00 E8 8D 00 75 17 FA B0 D1 E6 64  |  un.v..u.d
208   E8 83 00 B0 DF E6 60 E8 7C 00 B0 FF E6 64 E8 75  |  .`|..du
224   00 FB B8 00 BB CD 1A 66 23 C0 75 3B 66 81 FB 54  |  ...f#u;fT
240   43 50 41 75 32 81 F9 02 01 72 2C 66 68 07 BB 00  |  CPAu2..r,fh..
256   00 66 68 00 02 00 00 66 68 08 00 00 00 66 53 66  |  .fh....fh....fSf
272   53 66 55 66 68 00 00 00 00 66 68 00 7C 00 00 66  |  SfUfh....fh.|..f
288   61 68 00 00 07 CD 1A 5A 32 F6 EA 00 7C 00 00 CD  |  ah....Z2.|..
304   18 A0 B7 07 EB 08 A0 B6 07 EB 03 A0 B5 07 32 E4  |  . .. .. .2
320   05 00 07 8B F0 AC 3C 00 74 09 BB 07 00 B4 0E CD  |  ...<.t....
336   10 EB F2 F4 EB FD 2B C9 E4 64 EB 00 24 02 E0 F8  |  .+d.$.
352   24 02 C3 49 6E 76 61 6C 69 64 20 70 61 72 74 69  |  $.Invalid parti
368   74 69 6F 6E 20 74 61 62 6C 65 00 45 72 72 6F 72  |  tion table.Error
384   20 6C 6F 61 64 69 6E 67 20 6F 70 65 72 61 74 69  |   loading operati
400   6E 67 20 73 79 73 74 65 6D 00 4D 69 73 73 69 6E  |  ng system.Missin
416   67 20 6F 70 65 72 61 74 69 6E 67 20 73 79 73 74  |  g operating syst
432   65 6D 00 00 00 63 7B 9A F3 AA 47 27 00 00 80 20  |  em...c{G'..
448   21 00 07 DF 13 0C 00 08 00 00 00 20 03 00 00 DF  |  !......... ...
464   14 0C 07 FE FF FF 00 28 03 00 00 B8 3F 25 00 00  |  ......(...?%..
480   00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  |  ................
496   00 00 00 00 00 00 00 00 00 00 00 00 00 00 55 AA  |  ..............U
###
129/013:40/VEC> Start Verify EPBR Chain for disk 1 (129)
129/013:40/VEC> Listing current partitions on disk:
129/013:40/VEC>     NTFS (P)  System Rese        2048      204800       (0 Gb)
129/013:53/RDS> ReadError for disk 129 at 6498310 (404 127 50), C:2, T:80h (Timeout)
129/020:44/VEC>     NTFS (P)                   206848   624932864     (298 Gb)
129/020:44/VEC> Partition Table info for sector 0 (0 0 1)
129/020:44/LOG> PartListDump requested at 0 (0 0 1)
### _ACT_|_TYPE_|__START--C/H/S_|__END----C/H/S_|__LBA-start_|_LBA-length
..1 .128 | ..07 | ....0..32..33 | ...12.223..19 | ......2048 | ....204800
..2 ...0 | ..07 | ...12.223..20 | .1023.254..63 | ....206848 | .624932864
..3 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
..4 ...0 | ..00 | ....0...0...0 | ....0...0...0 | .........0 | .........0
129/020:44/VEC> 55AA sig Ok
129/020:44/LOG> Boot sector dump requested at 2048 (0 32 33)
### BootSectorDump for BStype NTFS
...........Jump Code (hex): EB5290
............OEM Name (txt): NTFS
....Bytes per Sector (dec): 512
.Sectors per Cluster (dec): 8
....Reserved Sectors (dec): 0
..............Unused (hex): 0000000000
....Media Descriptor (hex): F8
..............Unused (hex): 0000
...Sectors per Track (dec): 63
.....Heads per Track (dec): 255
......Hidden Sectors (dec): 2048
..............Unused (hex): 00000000
.............Unknown (hex): 00800080
.......Total Sectors (dec): 204799
........MFT Location (dec): 8533
.MFT Mirror Location (dec): 2
....Clusters per FRS (dec): 246
.Clusters/Indx Block (dec): 1
...........Volume ID (hex): D494E85C94E8429A
........Volume Label (txt): System Rese
............Checksum (hex): 00000000
....Sector Signature (hex): AA55
129/020:44/VEC> BS and BBS equal
129/020:44/LOG> Boot sector dump requested at 206848 (12 223 20)
129/020:56/RDS> ReadError for disk 129 at 6498310 (404 127 50), C:3, T:80h (Timeout)
### BootSectorDump for BStype NTFS
...........Jump Code (hex): EB5290
............OEM Name (txt): NTFS
....Bytes per Sector (dec): 512
.Sectors per Cluster (dec): 8
....Reserved Sectors (dec): 0
..............Unused (hex): 0000000000
....Media Descriptor (hex): F8
..............Unused (hex): 0000
...Sectors per Track (dec): 63
.....Heads per Track (dec): 255
......Hidden Sectors (dec): 206848
..............Unused (hex): 00000000
.............Unknown (hex): 00800080
.......Total Sectors (dec): 624932863
........MFT Location (dec): 786432
.MFT Mirror Location (dec): 2
....Clusters per FRS (dec): 246
.Clusters/Indx Block (dec): 1
...........Volume ID (hex): E0EAEA3BEAEA0E1A
........Volume Label (txt):
............Checksum (hex): 00000000
....Sector Signature (hex): AA55
129/028:00/RDS> ReadError for disk 129 at 625139711 (38913 37 36), C:4, T:80h (Timeout)
129/035:00/VEC> BS and BBS not equal, dump follows;
129/035:00/LOG> Boot sector dump requested at 625139711 (38913 37 36)
129/035:00/LOG> !- Sector 625139711 (38913 37 36) not read
129/035:00/VEC> Verify EPBR Chain completed
129/035:01/USD> Select disk completed
129/038:53/SCN> DiskScan requested, ScanType is 3
129/038:53/SCN> from 0 (0 0 1) to 625142447 (38913 80 63), 625142448 sectors
129/038:53/SCN> Starting QuickScan (vista) at 2048 (0 32 33)
129/038:53/SCN> Next QuickScan location at 206848 (12 223 20)
129/038:53/SCN> Next QuickScan location at 625139712 (38913 37 37)
129/039:07/RDS> ReadError for disk 129 at 625139711 (38913 37 36), C:5, T:80h (Timeout)
129/046:20/RDS> ReadError for disk 129 at 625139718 (38913 37 43), C:6, T:80h (Timeout)
129/053:34/RDS> ReadError for disk 129 at 625139712 (38913 37 37), C:7, T:80h (Timeout)
129/060:47/RDS> ReadError for disk 129 at 625141760 (38913 70 6), C:8, T:80h (Timeout)
129/067:47/SCN> Next QuickScan location at 0 (0 0 1)
129/067:48/SCN> QuickScan finished
129/067:48/SCN> Starting SmartScan (vista) at 0 (0 0 1)
129/067:48/RDS> Read past EOD intercept for disk 129 at 4294967295 (267349 89 4)
129/068:02/RDS> ReadError for disk 129 at 274431 (17 21 4), C:9, T:80h (Timeout)
129/075:02/RDS> ReadError for disk 129 at 274432 (17 21 5), C:10, T:80h (Timeout)
129/082:02/RDS> ReadError for disk 129 at 274438 (17 21 11), C:11, T:80h (Timeout)
129/089:00/RDS> ReadError for disk 129 at 276479 (17 53 36), C:12, T:80h (Timeout)
129/094:37/RDS> ReadError for disk 129 at 276480 (17 53 37), C:13, T:80h (Timeout)
129/100:13/RDS> ReadError for disk 129 at 276486 (17 53 43), C:14, T:80h (Timeout)
129/105:53/RDS> ReadError for disk 129 at 278527 (17 86 5), C:15, T:80h (Timeout)
129/112:53/RDS> ReadError for disk 129 at 278528 (17 86 6), C:16, T:80h (Timeout)
129/119:53/RDS> ReadError for disk 129 at 278534 (17 86 12), C:17, T:80h (Timeout)
129/126:54/RDS> ReadError for disk 129 at 280575 (17 118 37), C:18, T:80h (Timeout)
129/133:54/RDS> ReadError for disk 129 at 280576 (17 118 38), C:19, T:80h (Timeout)
129/140:54/RDS> ReadError for disk 129 at 280582 (17 118 44), C:20, T:80h (Timeout)
129/147:52/RDS> ReadError for disk 129 at 282623 (17 151 6), C:21, T:80h (Timeout)
129/153:29/RDS> ReadError for disk 129 at 282624 (17 151 7), C:22, T:80h (Timeout)
129/159:06/RDS> ReadError for disk 129 at 284671 (17 183 38), C:23, T:80h (Timeout)
129/164:43/RDS> ReadError for disk 129 at 284672 (17 183 39), C:24, T:80h (Timeout)
129/170:20/RDS> ReadError for disk 129 at 284678 (17 183 45), C:25, T:80h (Timeout)
129/175:59/RDS> ReadError for disk 129 at 286719 (17 216 7), C:26, T:80h (Timeout)
129/183:00/RDS> ReadError for disk 129 at 286720 (17 216 Cool, C:27, T:80h (Timeout)
129/185:21/RDS> ReadSector success (after error) at 286720 (17 216 Cool, tries 12
129/185:35/RDS> ReadError for disk 129 at 288767 (17 248 39), C:27, T:80h (Timeout)
129/192:35/RDS> ReadError for disk 129 at 288768 (17 248 40), C:28, T:80h (Timeout)
129/195:23/RDS> ReadSector success (after error) at 288768 (17 248 40), tries 14
129/195:35/RDS> ReadError for disk 129 at 292863 (18 58 40), C:28, T:80h (Timeout)
129/201:12/RDS> ReadError for disk 129 at 292864 (18 58 41), C:29, T:80h (Timeout)
129/206:48/RDS> ReadError for disk 129 at 292870 (18 58 47), C:30, T:80h (Timeout)
129/212:28/RDS> ReadError for disk 129 at 294911 (18 91 9), C:31, T:80h (Timeout)
129/219:28/RDS> ReadError for disk 129 at 294912 (18 91 10), C:32, T:80h (Timeout)
129/226:15/RDS> Maximum (32) allowed ReadErrors reached at 294912 (18 91 10)
129/246:03/HRE> ReadRetries disabled after MaxReadErrors reached at 294912 (18 91 10)
129/246:24/RDS> ReadError for disk 129 at 294918 (18 91 16), C:33, T:80h (Timeout)
129/246:26/RDS> Maximum (32) allowed ReadErrors reached at 294918 (18 91 16)
129/246:50/HRE> ReadRetries disabled after MaxReadErrors reached at 294918 (18 91 16)
129/247:02/RDS> ReadError for disk 129 at 296959 (18 123 41), C:34, T:80h (Timeout)
129/247:03/RDS> Maximum (32) allowed ReadErrors reached at 296959 (18 123 41)
129/247:07/HRE> Abort DiskRead after MaxReadErrors reached at 296959 (18 123 41)
129/247:20/RDS> ReadError for disk 129 at 296960 (18 123 42), C:35, T:80h (Timeout)
129/247:21/RDS> Maximum (32) allowed ReadErrors reached at 296960 (18 123 42)
129/247:26/HRE> Abort DiskRead after MaxReadErrors reached at 296960 (18 123 42)
129/247:38/RDS> ReadError for disk 129 at 296966 (18 123 48), C:36, T:80h (Timeout)
129/247:40/RDS> Maximum (32) allowed ReadErrors reached at 296966 (18 123 48)
129/247:44/HRE> Abort DiskRead after MaxReadErrors reached at 296966 (18 123 48)
129/247:44/SCN> DiskScan aborted at JumpSector 296960 (18 123 42)
129/247:48/EXE> Analysis aborted
129/247:48/LOG> RunTime: 247:48
129/247:48/LOG> ### CLOSE LOG ###



As you can see from the log I aborted the disk scan when the maximum 32 read errors were reached.

Please tell me how to best go from here.

Claus Enderlein
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Joep
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« Reply #1 on: June 24, 2013, 08:56:26 AM »

Hello,

First we need to look at the SMART failure specifics:
http://www.diydatarecovery.nl/dp_manual/guide_smartcheck.htm

But no matter the outcome of that, if the disk contains important data, you should try to clone it before anything else:
http://www.diydatarecovery.nl/dp_manual/guide_clone.htm

For that it is probably best to attach the laptop hard disk to a PC, and seen the state of the disk, best to attach it directly (rather than going through an USB enclosure). So to clone you'd need a 2.5" to 3.5" adapter and a healthy disk to clone to.

That all being said: It looks kinda fatal. The little bit of information in the DiskPatch log file suggests major hardware damage. If the information on the the disk is vital, consider sending the disk to a data recovery company that can deal with damaged hard disks.
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Kind regards,
Joep - My blog @: www.disktuna.com - Try my JPEG Repair Tool: https://youtu.be/Ox2F8QRuU5Q
cenderlein
member

Posts: 2


« Reply #2 on: June 25, 2013, 03:32:52 AM »

Hello Joep, here is the S.M.A.R.T. report you suggested I run. Does this tell you anything useful?


Detected Controllers

  Disk Controller 1
    Device Vendor . . . . . . . . . . . . . : 8086
    Device ID . . . . . . . . . . . . . . . : 2929
    Device  . . . . . . . . . . . . . . . . : Intel
    Device Location . . . . . . . . . . . . : Bus 0, Device 31, Function 2
    Device Ports  . . . . . . . . . . . . . : 1818-181F, 180C-180F, 1810-1817, 1808-180B, 18E0-18FF

Thanks for your help.

Claus
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Joep
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« Reply #3 on: June 25, 2013, 08:01:04 AM »

Hello,

This was all? It's not complete. That's not a good sign then, or the SMART tool wasn't able to work with this setup (the controller on the motherboard). With current info I'd say this is not a DIY job. If the data is vital, send it to a data recovery company. To get the laptop running again, you'd need to purchase a new hard disk and reinstall Windows.
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Kind regards,
Joep - My blog @: www.disktuna.com - Try my JPEG Repair Tool: https://youtu.be/Ox2F8QRuU5Q
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