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| | |-+  DiskPatch fails Norton Reputation Scan
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Author Topic: DiskPatch fails Norton Reputation Scan  (Read 5323 times)
MitchD
member

Posts: 2


« on: November 03, 2013, 10:34:09 PM »

Hi - I just purchased DiskPatch and received my license code. When I downloaded the installation exe, Norton AV deletes it due to a Reputation Scan failure.

What's up?

Thank you for your help.

Regards,
Mitch
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Tom
Developer and Support Tech
Administrator
member
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Posts: 1476


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« Reply #1 on: November 03, 2013, 10:49:49 PM »

No idea, that must be a false positive. It might have something to do with the fact that our installers are not signed. Anyway, the files are safe so you should be able to add an exception for the file and let it through unharmed. If you don't trust the installer you can use an online virus scanning service (like VirusTotal) to scan the file.
We've had this sort of problem before with other scanners, I'll see if I can contact the Norton people to clear this up.
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Tom
Developer and Support Tech
Administrator
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Posts: 1476


WWW
« Reply #2 on: November 04, 2013, 09:27:02 AM »

We have whitelisted the installers, so it should be fine now, or after the next definition update.
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MitchD
member

Posts: 2


« Reply #3 on: November 04, 2013, 01:20:05 PM »

Thank you. I appreciate your prompt reply.

Regards,
Mitch
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