Please use this forum for questions about data recovery in general (procedures, tips, guides) that are not related to one specific product.
However: creating a DiskPatch log file may help in diagnosing a problem. Use the DiskPatch demo (download it from our download page) to create a Support Analysis log file. Find more on how to do this here:http://www.diydatarecovery.nl/dp_manual/guide_supportanalysis.htm
We use the DiskPatch log file to determine what's wrong with your disk. The log file also enables us to give you accurate advice on how to perform the recovery procedure, should you need advice. When posting a new support request, please create a Support Analysis Log file and include this in your posting.
When confronted with a data recovery situation these 4 golden rules apply (until you know exactly what you're dealing with) :DO NOT run 'chkdsk' or 'scandisk' or any other partition repair utility
DO NOT use the Windows recovery console commands 'fixmbr' or 'fixboot'
DO NOT attempt to recreate a deleted partition with 'Fdisk' or 'Disk Management'
DO NOT change the contents of the disk or partition that needs to be recoveredThis forum is not intended for advertising third party products!Getting on the mailing list
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