I accidentally deleted a windows backup file that had grown to 1.2 TB on a 1.5 TB external hard drive. Because the recycle bin was not large enough to hold this file, it said it would permanently delete it. I then proceeded to copy about 30MB of data over to the same external drive when the drive i was copying FROM had a head failure and crashed. I really wish I hadn't deleted the 1.2 TB windows backup file now, but it's gone.
Well, I thought it was gone. I found your software while searching the internet and it stated that it could recover a file after I had deleted it, so I bought it to give it a try. I didn't see where I could have downloaded a trial copy first, or I would've tried it. I did read, however, that if the software would not detect my deleted file, that my money would be returned.
Using the iUndelete software, I scanned the external 1.5 TB drive and it took just a few seconds. Nothing detected. I tried setting the various filters and got the same result: nothing. No deleted files were detected. Maybe because the file was so big? Not sure. I couldn't find anything in the online documentation stating there was a filesize limit.
For grins, I tried scanning my internal OS hardrive, which is about 200GB. It took a few minutes to scan and it found a bunch of files. So, it looks like the software works, but it just didn't work on my external 1.5TB drive.
I've already requested a refund, however, it was denied since I hadn't opened a support ticket yet. so, here it is. Please advise as I really need to get this bkf file back!
Thanks in advance for your help!