Bad Drive

[richgeek]

I have a dell laptop whose hard drive has failed.  When I attempt to boot up, the system can not boot up.  I started to run diskpatch to scan the surface but it stated that it will take approximately 40 days or so to complete.  Another program I tried stated that it will take over 100 days to complete.  There is just too many boot sector read problems.  I ran the disk health report and here it is.  Could you please suggest a best course of data to recover the data that is on the disk.

Code:

Detected Controllers

  Disk Controller 1
    Device Vendor . . . . . . . . . . . . . : 8086
    Device ID . . . . . . . . . . . . . . . : 2850
    Device  . . . . . . . . . . . . . . . . : Intel
    Device Location . . . . . . . . . . . . : Bus 0, Device 31, Function 1
    Device Ports  . . . . . . . . . . . . . : 03F4-03F7, 0374-0377, 6FA0-6FAF

  Disk Controller 2
    Device Vendor . . . . . . . . . . . . . : 8086
    Device ID . . . . . . . . . . . . . . . : 2829
    Device  . . . . . . . . . . . . . . . . : Intel
    Device Location . . . . . . . . . . . . : Bus 0, Device 31, Function 2
    Device Ports  . . . . . . . . . . . . . : 6EB0-6EB7, 6EB8-6EBB, 6EC0-6EC7, 6EC8-6ECB, 6EE0-6EFF

Physical Disk Information - Disk: #0

  Hard Disk Summary
    Hard Disk Number  . . . . . . . . . . . : 0
    Interface . . . . . . . . . . . . . . . : S-ATA II
    Connection  . . . . . . . . . . . . . . : 2
    Hard Disk Model ID  . . . . . . . . . . : FUJITSU MHW2080BJ FFS G2
    Hard Disk Revision  . . . . . . . . . . : 0085001C
    Hard Disk Serial Number . . . . . . . . : K320T81269L0
    Hard Disk Total Size  . . . . . . . . . : 76319 MB
    Current Temperature:  . . . . . . . . . : 40 ?C (104 ?F)
    Power on time . . . . . . . . . . . . . : 0 days, 0 hours, 24 minutes
    Health: . . . . . . . . . . . . . . . . : 21 %
    Performance:  . . . . . . . . . . . . . : 100 %

  ATA Information
    Hard Disk Cylinders . . . . . . . . . . : 23989
    Hard Disk Heads . . . . . . . . . . . . : 16
    Hard Disk Sectors . . . . . . . . . . . : 63
    Total Sectors . . . . . . . . . . . . . : 156301488
    ATA Revision  . . . . . . . . . . . . . : 7
    Bytes Per Sector  . . . . . . . . . . . : 512
    Buffer Size . . . . . . . . . . . . . . : 8192 KB
    Multiple Sectors  . . . . . . . . . . . : 16
    Error Correction Bytes  . . . . . . . . : 0
    Unformatted Capacity  . . . . . . . . . : 76319 MB
    Maximum PIO Mode  . . . . . . . . . . . : 4
    Maximum Multiword DMA Mode  . . . . . . : 2
    Maximum UDMA Mode . . . . . . . . . . . : 150 MB/s (5)
    Active UDMA Mode  . . . . . . . . . . . : 150 MB/s (5)
    Minimum multiword DMA transfer time . . : 120 ns
    Recommended multiword DMA transfer time : 120 ns
    Minimum PIO transfer time without IORDY : 120 ns
    Minimum PIO transfer time with IORDY  . : 120 ns
    ATA Control Byte  . . . . . . . . . . . : Valid

  Acoustic Management Configuration
    Acoustic Management . . . . . . . . . . : Supported
    Acoustic Management . . . . . . . . . . : Enabled
    Current Acoustic Level  . . . . . . . . : Min performance and volume (80h)
    Recommended Acoustic Level  . . . . . . : Max performance and volume (FEh)

  EIDE Properties
    Read Ahead Buffer . . . . . . . . . . . : Supported
    DMA . . . . . . . . . . . . . . . . . . : Supported
    Ultra DMA . . . . . . . . . . . . . . . : Supported
    S.M.A.R.T.  . . . . . . . . . . . . . . : Supported
    Power Management  . . . . . . . . . . . : Supported
    Write Cache . . . . . . . . . . . . . . : Supported
    Host Protected Area . . . . . . . . . . : Supported
    Advanced Power Management . . . . . . . : Supported
    Power Up In Standby . . . . . . . . . . : Not Supported
    48-bit LBA Addressing . . . . . . . . . : Supported
    Device Configuration Overlay  . . . . . : Supported
    IORDY Support . . . . . . . . . . . . . : Supported
    Read/Write DMA Queue  . . . . . . . . . : Not Supported
    NOP Command . . . . . . . . . . . . . . : Not Supported
    Trusted Computing . . . . . . . . . . . : Not Supported
    64-bit World Wide ID  . . . . . . . . . : Supported
    Streaming . . . . . . . . . . . . . . . : Not Supported
    Media Card Pass Through . . . . . . . . : Not Supported
    General Purpose Logging . . . . . . . . : Supported
    Error Logging . . . . . . . . . . . . . : Supported
    CFA Feature Set . . . . . . . . . . . . : Not Supported
    Long Physical Sectors (1) . . . . . . . : Not Supported
    Long Logical Sectors  . . . . . . . . . : Not Supported
    Write-Read-Verify . . . . . . . . . . . : Not Supported
    NV Cache Feature  . . . . . . . . . . . : Not Supported
    NV Cache Power Mode . . . . . . . . . . : Not Supported

  S.M.A.R.T. Details
    Off-line data collection  . . . . . . . : Never started
    Self test execution status  . . . . . . : Test Failed By Read Element
    Total time to complete off-line data ...: 263 seconds
    Execute off-line immediate  . . . . . . : Supported
    Abort/restart off-line by host  . . . . : Not Supported
    Off-line read scanning  . . . . . . . . : Supported
    Short Self-test . . . . . . . . . . . . : Supported
    Extended Self-test  . . . . . . . . . . : Supported
    Conveyance self-test  . . . . . . . . . : Supported
    Selective self-test . . . . . . . . . . : Supported
    Save data before/after power saving mode: Supported
    Enable/Disable attribute autosave . . . : Supported
    Error logging capability  . . . . . . . : Supported
    Short self-test estimated time  . . . . : 2 minutes
    Extended self-test estimated time . . . : 36 minutes
    Conveyance self-test estimated time . . : 2 minutes

  Security Mode
    Security Mode . . . . . . . . . . . . . : Supported
    Security Erase  . . . . . . . . . . . . : Supported
    Security Erase Time . . . . . . . . . . : 40 minutes
    Security Enhanced Erase Feature . . . . : Not Supported
    Security Enhanced Erase Time  . . . . . : Not Supported
    Security Enabled  . . . . . . . . . . . : No
    Security Locked . . . . . . . . . . . . : No
    Security Frozen . . . . . . . . . . . . : Yes
    Security Counter Expired  . . . . . . . : No
    Security Level  . . . . . . . . . . . . : High

  Serial ATA Features
    S-ATA Compliance  . . . . . . . . . . . : Yes
    S-ATA I Signaling Speed (1.5 Gps) . . . : Supported
    S-ATA II Signaling Speed (3 Gps)  . . . : Supported
    Receipt Of Power Management Requests ...: Supported
    PHY Event Counters  . . . . . . . . . . : Supported
    Non-Zero Buffer Offsets In DMA Setup FIS: Not Supported
    DMA Setup Auto-Activate Optimization  . : Supported, Disabled
    Device Initiating Interface Power Man...: Supported, Disabled
    In-Order Data Delivery  . . . . . . . . : Not Supported
    Asynchronous Notification . . . . . . . : Not Supported
    Software Settings Preservation  . . . . : Supported, Enabled
    Native Command Queuing  . . . . . . . . : Supported
    Queue Length  . . . . . . . . . . . . . : 32

  S.M.A.R.T.
    1  : Raw Read Error Rate            Threshold=46  Value=100 Worst=60  Data=011D000330FA Status=OK                        Flags=Error-rate, Performance, Statistical, Critical
    2  : Throughput Performance         Threshold=0   Value=100 Worst=100 Data=000000D40000 Status=OK (Always passing)       Flags=Performance
    3  : Spin Up Time                   Threshold=25  Value=100 Worst=100 Data=000000000001 Status=OK                        Flags=Statistical, Critical
    4  : Start/Stop Count               Threshold=0   Value=99  Worst=99  Data=0000000000C9 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    5  : Reallocated Sectors Count      Threshold=24  Value=98  Worst=98  Data=0795003B003F Status=OK                        Flags=Self Preserving, Event Count, Statistical, Critical
    7  : Seek Error Rate                Threshold=0   Value=100 Worst=100 Data=0000000002F9 Status=OK (Always passing)       Flags=Error-rate, Performance, Statistical
    8  : Seek Time Performance          Threshold=0   Value=100 Worst=100 Data=000000000000 Status=OK (Always passing)       Flags=Performance
    9  : Power-On Time Count            Threshold=0   Value=98  Worst=98  Data=0000000005A6 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    10 : Spin Retry Count               Threshold=0   Value=100 Worst=100 Data=000000000000 Status=OK (Always passing)       Flags=Event Count, Statistical
    12 : Drive Power Cycle Count        Threshold=0   Value=100 Worst=100 Data=0000000000C8 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    191: Vendor-specific                Threshold=0   Value=100 Worst=100 Data=000000000093 Status=OK (Always passing)       Flags=Event Count, Statistical
    192: Power off Retract Cycle        Threshold=0   Value=100 Worst=100 Data=000000000043 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    194: HDD Temperature                Threshold=0   Value=100 Worst=100 Data=003400100028 Status=OK (Always passing)       Flags=Self Preserving, Statistical
    195: Hardware ECC Recovered         Threshold=0   Value=100 Worst=100 Data=000000000088 Status=OK (Always passing)       Flags=Event Count, Error-rate, Statistical
    196: Reallocation Event Count       Threshold=0   Value=98  Worst=98  Data=000219D6003F Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    197: Current Pending Sector Count   Threshold=0   Value=91  Worst=91  Data=00000000000A Status=OK (Always passing)       Flags=Event Count, Statistical
    198: Off-Line Uncorrectable Sect... Threshold=0   Value=94  Worst=94  Data=00000000000D Status=OK (Always passing)       Flags=Event Count
    199: Ultra ATA CRC Error Count      Threshold=0   Value=200 Worst=253 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Error-rate, Performance, Statistical
    200: Write Error Rate               Threshold=0   Value=98  Worst=98  Data=0000006C44E4 Status=OK (Always passing)       Flags=Error-rate, Performance, Statistical
    201: Soft Read Error Rate           Threshold=0   Value=100 Worst=100 Data=000000000000 Status=OK (Always passing)       Flags=Event Count
    203: Run Out Cancel                 Threshold=0   Value=100 Worst=100 Data=0164014F0318 Status=OK (Always passing)       Flags=Statistical
    225: Vendor-specific                Threshold=0   Value=100 Worst=100 Data=000000000220 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical
    240: Head Flying Hours              Threshold=0   Value=200 Worst=200 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Error-rate, Performance, Statistical
    254: Vendor-specific                Threshold=0   Value=253 Worst=253 Data=000000000000 Status=OK (Always passing)       Flags=Self Preserving, Event Count, Statistical

I also tried to run the support analysis log but it froze at 15%.  Experiencing read error.  Here is the dp.log upto that point:

Code:

.../000:04/LOG> ### LOG START ###
.../000:04/LOG> DISKPATCH 3.4.100
.../000:04/LOG> (C) 2000-2008 DIY DataRecovery
.../000:04/LOG> Contact info: HTTP://www.DIYDataRecovery.nl
.../000:04/LOG> MemFree: 74Kb
.../000:04/LOG> CommandLineParms: /fil
.../000:04/LOG> LogDate: 07-07-2008
.../000:04/CFG> FilePath="1/C:\DPFILES\"
.../000:04/CFG> LogFilename="DP.LOG"
.../000:04/CFG> ReadRetries="32"
.../000:04/CFG> WriteRetries="32"
.../000:04/CFG> MaxReadErrors="32"
.../000:04/CFG> MaxWriteErrors="1"
.../000:04/CFG> ReadDelay="0"
.../000:04/CFG> VfyFixedBadSect="1"
.../000:04/CFG> CleanAfterDOD="1"
.../000:04/CFG> DiskReset="1"
.../000:04/CFG> SectorSkip="1024"
.../000:04/CFG> AutoSaveState="1"
.../000:04/CFG> DumpFoundSectors="0"
.../000:04/CFG> FixFats="1"
.../000:04/CFG> MaxFatScan="51200"
.../000:04/CFG> MaxDataColEntries="256"
.../000:04/CFG> IgnoreF8FF="0"
.../000:04/CFG> DownSizeExt="1"
.../000:04/CFG> ScanSignature="55AA"
.../000:04/CFG> Rebuild="00"
.../000:04/13H> Ext13H installed test requested
.../000:04/13H> Disk found at 128
.../000:04/13H> Ext13H version: 2.1 / EDD-1.1
.../000:04/13H> Ext13H Support: Extended disk access functions
.../000:04/13H> Ext13H Support: Enhanced disk drive functions
.../000:04/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:04/13H> Drive Interface Info :
.../000:04/13H> Disk 128 X13H data : 16383/16/63 156301488/512
.../000:04/13H> Disk found at 129
.../000:04/13H> Ext13H version: 2.1 / EDD-1.1
.../000:04/13H> Ext13H Support: Extended disk access functions
.../000:04/13H> Ext13H Support: Enhanced disk drive functions
.../000:04/13H> Ext13H Flags: DMA boundary errors handled transparently
.../000:04/13H> Drive Interface Info :
.../000:04/13H> Disk 129 X13H data : 1024/255/63 976748546/512
.../000:04/13H> Ext13H tested ok
.../000:04/FDL> DiskList requested
.../000:04/FDL> Disk found at 128
.../000:04/FDL> Disk found at 129
### DISKLIST.ARRAY ###
__D_|________LBA_|___H_|__S_|__GB
128 | .156301488 | 255 | 63 | .74
129 | .976748546 | 255 | 63 | 465
..0 | .........0 | ..0 | .0 | ..0
..0 | .........0 | ..0 | .0 | ..0
.../000:04/IAS> AdmiSector found on disk 0 (128)
.../000:04/IAS> AdmiSector found on disk 1 (129)
.../000:05/EXE> Read/Write pattern test for disk 0 (128) successful
.../000:05/EXE> Read/Write pattern test for disk 1 (129) successful
.../000:05/WAS> AdmiSectors in use : 0+ 1+
.../000:10/KEY> DEMO/1
.../000:10/PFC> UDMA driver not loaded
.../000:10/PFC> PQstuff signature not detected on disk 0 (128)
.../000:10/PFC> PQstuff signature not detected on disk 1 (129)
.../000:11/PFC> Partition State backup not found on disk 0 (128)
.../000:11/PFC> Partition State backup not found on disk 1 (129)
.../000:11/PFC> No Repair date found on disk 0 (128)
.../000:11/PFC> No Repair date found on disk 1 (129)
.../000:20/MNU> - Main, Quit
.../000:20/LOG> RunTime: 000:20
.../000:20/LOG> ### CLOSE LOG ###

[Joep]

Hello,

it appears the disk surface is in pretty bad shape. If still posible, clone it. If the disk contains mission critical data then you should consider sending the disk to a data recovery company.

Do not run more surface scans etc..

[richgeek]

If I attempt to clone it will it hurt the drive more?  Can you recommend for me a disk recovery place that I can send the drive to?  How much does this service usually go for?

[Joep]

Hello,

Anything you do with this disk will put some load on it, cloning will too. On the other hand, if you clone with DiskPatch it will try to minimize this stress.

The first thing they will attempt in a data recovery center is try cloning the disk with software very similar to DiskPatch. I recommend you get in touch with http://www.retrodata.co.uk. They're good, reliable + prices are very fair.