Recover music

[marmicshel]

I guess maybe I chose the wrong product. I am trying to recover the lost .mp3's and .jpgs that I deleted. In the activation e-mail it said iRecover is read only? Does that mean I won't be able to access any of these files? I ran the scan and it backed up the laptop I guess, but the files it recovered aren't appearing anywhere on the drive. I have tried scanning and recovering items twice and both times there isn't a root file or saved files anywhere.

[Joep]

Hello,

If you have registered, iRecover will allow you to copy the deleted/lost files to another drive. In that sense it is read-only: It will only read the drive you want to recover the data from.

See: http://www.diydatarecovery.nl/forum/index.php/topic,368.0.html. This is the flow you should be following.

[marmicshel]

I tried following the steps and nothing's working. It's still not putting the files into a folder that I can access. I would like a refund

[Joep]

Hello,

Well, I just don't get it. Thousands of people have done this so I am not yet ready for a refund ...

- Does iRecover display your serial number? Does it display the correct license type (so standard, or standard plus etc.). In other words was the serial and unlock code entered correctly.

- You 'tag' files and folders in the directory tree (put a 'v' in the checkboxes)?

- In the step where you select a destination for your data: Is this a different drive  than you are recovering from. What kind of device are you writing to (USB, network drive etc.)?

[marmicshel]

I believe it is a standard license. I tagged all the files I wanted from my documents and my music. The files on the drive I am trying to recover is on a laptop and I'm running irecover off a 1TB external hard drive. Nothing's working.

[Joep]

Hello,

- Does iRecover display your serial number?

- What kind of device are you writing to (USB, network drive etc.)?
 
If you click 'open folder with recovered files on exit', when what do you see? What folder? Does any copy progress display during the recovery (does progress bar move, are filenames shown)?

Could you otherwise zip the logfile and email it to support@diydatarecovery.nl. Logfile is in the iRecover installation folder.

[marmicshel]

Yes, iRecover displays my serial number.

I found the root folder and the folders inside with the names of about half of the music that's been deleted but no .mp3s inside the folder. Also the photos have not been recovered.
I am writing to an external hard drive (1TB) plugged in through USB.
The progress bar moves, everything during the process moves as it should. When it's finished, and I click 'Exit' it takes me back to my E: drive, not to the Root folder, but when I open the Root folder, I find the 'Lost Dirs' but again, they have the folders in them, but not the files I need back.
I will send the logfile, but I am extremely frustrated and disappointed.
I have tried and tried at this process. I would like a refund.

[Joep]

Hello,

But iRecover does show the files in the directory tree then? The files that you do not see after copying/recovering I mean. because if they're not shown inside iRecover, they also won't appear after you recover the empty directories.

If the files aren't shown in iRecover, make sure you have selected recovery of current and normally deleted files in the recovery type screen.

Note that after a file has been deleted, the space previously allocated to the file is marked as 'available'. The Windows file system driver can decide to use this available space entirely or partially at any time. This makes recovery of deleted files a matter of luck to some extend. But if iRecover shows you the actual files then it should at least copy them.

For a refund please EMAIL us the order ID.